Terms and Conditions
Please download our Terms and Conditions form to print and sign when you arrange to book one of our motorhomes.
Download is in pdf format and will print out on 3 A4 sized pages
The full terms and conditions are also outlined below.
Plumtree Motorhome Hire Terms and Conditions - Rental Agreement - Last updated 14th July 2016
'I','me' and 'my' refers jointly and severally to the person or persons who are the customers. 'This Agreement' means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other. Plumtree Motorhome Hire literature, the provisions of these Terms and Conditions apply .
Plumtree Motorhome Hire is privately owed by Mr David Wrightson and is based at 10 Cotgrave Road Plumtree Nottingham. NG12 5NX known on this agreement as the "depot".
‘Customer' means the person or persons nominated as the hirer under the heading 'Hirers Name / Contact' on the Rental Agreement, any person whose credit or debit card is presented in payment of the customer's charges, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied.
‘Rental Period' Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control.
'Vehicle' Means the vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Plumtree Motorhome Hire.
'Living Equipment' Includes but is not limited to, TV, DVD player and aerial, Microwave, Oven, Radio/CD player, crockery, cutlery, cooking utensils.
'Security Deposit' Means the amount held as security by Plumtree Motorhome Hire in relation to this hire.
‘Overhead damage’ Is deemed as any damage sustained to any part of the vehicle, its equipment and or any third party property which occurs above 6 feet (1.83 metres) in height measured from the ground upwards.
10 Cotgrave Road Plumtree Nottingham NG12 5NX
2. Depot hours We operate from our home address (Depot). Drop offs are between 9am & 11am. Collections are between 2pm & 4pm. A late fee of £50.00 per hour applies.
3. Hire rates quoted include:
*Insurance loading. In some cases Plumtree Motorhome hire will incur additional charges if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be passed onto the customers. **Plumtree Motorhome Hire will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in Motorhome etc will be the responsibility of the client.
4. Minimum Hire: ranges from 3 to 7 days depending on the season. Plumtree Motorhome Hire reserves the right to increase the minimum hire period for certain events.
5. One ways hire: Plumtree Motorhome Hire can only arrange one way hires where collection has taken place at our depot and the vehicle is returned to an alternative location. We are unable to deliver the motorhomes to a location. Availability is not guaranteed, and is only on a request and confirm basis at the time of booking. Prices are per motorhome. Normal return times and conditions apply unless otherwise agreed in advance. Prices for alternative return locations are available on request.
6. Payment: Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after it has been confirmed by Plumtree Motorhome Hire and a deposit payment of £250.00 per week of hire has been received. Our terms and conditions including cancellation policy apply from this point onwards. Once the reservation is confirmed, a confirmation email will be sent out to the client. Settlement of the remaining balance will be due six weeks prior to departure. Plumtree Motorhome Hire reserves the right to cancel the booking if payment is not received six weeks prior to departure. Payment is by credit card (Visa or MasterCard only), debit cards, bank transfers, cash or cheque in Pounds Sterling.
For late bookings (less than six weeks before departure) the full rental price is payable on booking. Vehicles will not be released without full payment being completed. Cheques will not be acceptable for late bookings (less than 2 weeks prior to departure).
7. Cancellation charges:
Plumtree Motorhome Hire cannot postpone or transfer money from one hire to another. Plumtree Motorhome Hire reserves the right to amend our cancellation policy for certain events.
Please check with Plumtree Motorhome Hire if you wish to insure a driver who has any of these endorsement codes on their licence even if you think they have expired.
9. European Travel: For those travelling within Europe there is an additional charge of £10.00 per day for European cover (including European roadside assistance). European cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Europe without taking out the additional European cover. Minimum charge term for European cover is 7 days, maximum terms is 21 days.
The following Countries are covered by the European Travel Insurance: Austria Belgium Denmark Finland France Germany Greece Hungary Italy Luxembourg Netherlands Norway Poland Portugal Spain Sweden Switzerland .
Travel outside of these countries listed above will be in breach of these terms and conditions and you will not be covered by any insurance. Please check your route carefully and ensure it doesn’t go outside these countries.
10. Ireland Travel: For those travelling within Ireland there is an additional charge of £5.00 per day for your Ireland cover (including Irish roadside assistance). Ireland cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Ireland without taking out Ireland cover insurance. Minimum charge term for Ireland cover is 7 days, maximum terms is 21 days.
11. Motorhome Collection & Return:
Collection: Please allow 1 hour for the hand-over at the depot to complete the documentation and demonstrate your vehicle to you. All drivers need to be present on collection of the motorhome and bring their full valid licence and passport and credit or debit card. Please see section 25, Drivers for further details.
Return: The vehicle must be returned on the correct date, and before the time stated on the rental agreement - please allow 1 hour for the hand-over at the depot. Vehicles must be returned undamaged, with a full tank of diesel and gas, empty waste water and toilet cassette and the interior clean and in the same condition as they left the depot, otherwise a charge will be made for additional Valeting and or Upholstery cleaning. In addition a separate toilet cleaning fee will apply if the toilet waste tank is not empty on return. Please see section 15, Rental and other charges for further details. Please note: there are no toilet emptying facilities at Plumtree Motorhomes depot so this must be emptied prior to return.
Late return: If you will be late returning, Plumtree Motorhome Hire must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £50.00 per hour will be payable for all late returns.
12. Motorhome Systems: Plumtree Motorhome Hire will carry out a full Pre Checkout Inspection (PCI) on every motorhome before the commencement of hire. The PCI involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the motorhome and shown how each system works. Should an onboard system fail during your hire, Plumtree Motorhome Hire will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and Plumtree Motorhome Hire cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle. In the case of winter hire, Plumtree Motorhome Hire will not be and cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.
13. Vehicle acceptance:
a) I acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the Motorhome Handover Checklist and with a full Diesel tank, full LPG gas bottle and full water tank.
b) I acknowledge that Plumtree Motorhome Hire will not refund to me any monies if the Vehicle is returned or I cease to have use of the Vehicle or an item of equipment on the vehicle prior to the return date for any reason e.g. Accident, weather, theft or damage.
14. Change of Vehicle: Plumtree motorhome Hire reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle ordered. In that event, I shall not be liable for any increased rental or other charges save for any addition running costs pertaining to the substitute vehicle. Such substitution shall not entitle me to any refund and does not constitute a breach of this Agreement.
15. Rental and Other Charges: I will pay Plumtree Motorhome Hire;
a) All rental charges
b) The security deposit in cash.
c) Administration fee of £25.00 per amendment of a confirmed booking or per penalty charge notice received.
d) The nominated valeting fee of £75.00 and /or upholstery cleaning fee if the Vehicle is not returned with the interior in a clean condition
e) The nominated additional fee of £75.00 if the toilet and waste water tank are not emptied prior to the return of the Vehicle.
f) The cost of refilling either the Diesel and or the LPG tanks should either tank not be returned completely full;
g) The Late fee of £50.00 per hour should the vehicle be returned after the agreed time as stated on the rental agreement
h) The nominated cancellation fee in the event of cancellation of this agreement prior to acceptance or delivery of the vehicle;
i) The cost of any damage to the Vehicle or third party property, subject to the insurance or CDW cover;
j) All government fees and duties etc;
k) All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period;
l) Any other fees or charges payable by me pursuant to this Agreement. This includes any costs incurred by Plumtree Motorhome Hire as a result of any breach by me of the terms of this Agreement)
m) Demurrage; the daily rental rate for the period the Vehicle is off fleet; for example for accident repairs
n) Any additional costs over and above the security deposit value should damages exceed the security deposit value.
o) The cost to recover a Vehicle.
p) In the case of gross negligence Plumtree Motorhome Hire reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over.
16. Errors in Rental Charges: Total charges as set out therein are not final. I will pay any shortfall in charges to Plumtree Motorhome Hire and I will receive a refund for any overcharge acknowledged by Plumtree Motorhome Hire.
17. Security Deposit: There is a refundable cash security deposit of: £500.00 for drivers over the age of 25 years old. £750.00 for drivers aged 23 and 24 years old. £1000.00 for drivers aged 21 and 22 years old. This security deposit is fully refundable when the motorhome is returned undamaged, clean, has a full tank of diesel, both LPG bottles are full and the toilet and waste water has been emptied. Security deposit must be paid in cash.
a) On taking delivery of the Vehicle, I agree to pay the Security Deposit
b) I irrevocably authorise Plumtree Motorhome Hire to deduct from the Security Deposit any amounts due by me to Plumtree Motorhome Hire arising out of this Agreement.
c) The security deposit will be refunded within 7 working days of the vehicle being returned to the depot as per the criteria set out in section 11 Motorhome collection and return and there are no outstanding insurance claims. It will not be refunded on return of the motorhome if it was paid for in cash, this will be refunded by bank transfer or cheque.
d) Should any damages exceed the security deposit the customer will be responsible to settle all additional costs over and above the security deposit value within 7 days of your hire end date.
18. Use of the Vehicle: I agree that during the rental period, I will not and will not allow the Vehicle to be;
a) Driven otherwise than in a cautious, prudent and normal manner;
b) Used in a manner which could cause damage
c) Driven in a prohibited area or in an area other than the areas indicated by me by Plumtree Motorhome Hire.
d) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
e) Left with the ignition key in the vehicle while it is unoccupied
f) Left unoccupied without the steering wheel security lock applied and the TV/DVD covered.
g) Driven by persons :
i. Under the age of 21 years;
ii. Who is not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading 'Hire’s name/ contact’ on the Rental Agreement.
h) Damaged by :
i. Submersion in water
ii. Contact with Salt Water
i) Used for any illegal purpose for any race, rally or contest
j) Used to tow any vehicle or trailer.
k) Used to carry passengers or property for hire or reward
l) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement
m) Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material
n) Otherwise used in breach of my obligations under this Agreement.
19. Road Restrictions:
a) All Vehicles may only be driven on sealed / bitumen roads.
b) I acknowledge that Plumtree Motorhome Hire reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.
20. Alterations to the Vehicle:
I shall not make any alterations or additions to the Vehicle without the prior written consent of Plumtree Motorhome Hire.
21. Title to Vehicle:
I acknowledge that Plumtree Motorhome Hire retains title to the Vehicle and its contents and that I possess the goods as a mere bailee only. I do not have any right to pledge Plumtree Motorhome Hire credit in connection with the Vehicle and agree not to do so. I shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
All Plumtree Motorhome Hire's motorhome are non-smoking vehicles. Plumtree Motorhome Hire reserves the right to impose additional Valeting and or Upholstery cleaning fees and charge demurrage should smoke be detected in the motorhome.
Plumtree Motorhome Hire authorises the use of these vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. Children up to 12 years of age or 135cm in height, which ever they reach first, must use the correct child restraints appropriate for their weight under UK law.
I will not allow any animals to be carried in the Vehicle, unless otherwise agreed with Plumtree Motorhome Hire and an additional security deposit paid.
25. Drivers Age limits:
26. Insurance: (provided all the personal information supplied is correct)
The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is arranged by Ian Boswell Ltd. The hire rate quoted includes a standard excess of between £500.00 and GB£1000.00 (dependant on age of driver) per accident or reported incident. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first £500.00 or GB£1000.00 (dependant on age of driver) per claim. Only persons named on the Rental Agreement are insured to drive the vehicle. Please note that no insurance cover (including CDW) is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages therefore the hirer accepts fully liability for these which is in addition to the standard vehicle excess should that apply. Windscreens and /or tyre damage is not covered by the standard vehicle insurance and therefore excess, however Collision Damage Waiver (CDW) does cover these items, (conditions apply), please see section 27 for further details.
Plumtree Motorhome Hire will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Plumtree Motorhome Hires part i.e. our actions or failure to act.
Plumtree Motorhome Hire will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided.
27. Collision Damage Waiver: (CDW)
Collision Damage Waiver will reduce the insurance excess for damage caused due to a Road Traffic Accident (RTA) or collision (i.e. reported accident) to either the vehicle or third party property to £0. It will also cover the cost of replacement tyres or windscreen. However it will not cover any damage to the vehicle or third party property caused through a reversing manoeuvre or replacement or repair of windows. No insurance cover is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages therefore full liability will apply. Applies in respect of first incident and or claim, not entire Rental duration. Once an accident has occurred CDW cannot be restarted and standard insurance terms will apply. Incident must be reported to Plumtree Motorhome Hire within 24 hours otherwise CDW cover will not apply. Minimum charge term for CDW is 5 days in winter and 7 days during the summer.
Should the Terms and Conditions not be adhered to, the CDW will be void and the customer will be liable in full for all costs and damages. Please note that the CDW is completely optional and Collision Damage Waiver (CDW) can be decided upon collection of your vehicle. After the hire has commenced, CDW cannot be taken out. CDW cannot be offered to drivers over the age of 75. Please note that you need to arrange your own CDW insurance before hire commences.
28. Vehicle Damage: Insurance Cover
I am aware that;
a) The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer or their possessions.
b) Neither the Standard Insurance nor Collision Damage Waiver (CDW) covers overhead damage. The hirer will be responsible for the cost to repair all damages.
c) I will have to pay an excess for any Insurance claim regardless of which party is at fault for the accident. The insurance excess is between £500.00 and £1000.00 per claim, not per rental.
d) The excess may be reduced or removed, in most circumstances when a Road traffic accident (RTA) has taken place, by taking out a CDW. Terms apply; (please see clause 27, CDW). If CDW was accepted by me, it is set out under the 'Insurance Declaration' on the Rental Agreement and an additional premium must have been paid.
e) I will not have any insurance cover and I will be responsible for the total cost of any damage if I breach any of the terms of this Agreement
f) I will be responsible for any damage caused through gross negligence and will not be covered by the insurance including CDW.
29. Responsibility when accident occurs:
a) In the event of any accident, loss or damage arising out of the use of the vehicle, I will:
i. Notify Plumtree Motorhome Hire within 24hrs of the happening of the event
ii. Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;
iii. Complete an accident claim form as supplied;
iv. If the accident occurs in Europe then in addition you must complete the European accident report form as supplied;
v. Not make any admission of liability to other parties, settlement offer or other like offer;
vi. Assist Plumtree Motorhome Hire in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.
b) I acknowledge that the excess or other amount due by me in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault.
c) I will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault.
d) No security deposit or insurance excess will be refunded until claim is settled.
a) I shall take all reasonable steps to properly maintain the Vehicle, including checking oil and coolant levels, tyre pressures and batteries. b) I acknowledge that Plumtree Motorhome Hire will reimburse me for expenditure up to UK £100.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle (not including the water system, refrigerator, heating, audio and DVD equipment, provided That:
i. I produce relevant receipts: and
ii. I have received the prior consent of Plumtree Motorhome Hire;
iii. The damage is not due to my fault or my breach of this Agreement.
c) Subject to the terms of this agreement, I will pay for the cost of repairing or replacing tyres damaged during the Rental Period. Plumtree Motorhome Hire will reimburse me for expenditure reasonably incurred if;
i. The tyre is defective and is returned by me to Plumtree Motorhome Hire for inspection; and
ii. I produce relevant receipts; and
iii. The manufacturer accepts liability under his warranty,
iv. CDW was taken out
d) I will be liable for any costs associated with the incorrect use of fuel. All Plumtree Motorhome Hire motorhomes run on DIESEL.
31. Credit and Debit Card Payment:
Visa card and MasterCard credit cards only. Please note that a 3% charge will be levied to cover banking fees when a credit card is used to make payment
a) Plumtree Motorhome Hire will accept payment by credit cards approved by Plumtree Motorhome Hire
b) When payment is paid by credit or debit card, I agree that;
i. Plumtree Motorhome Hire is irrevocably authorised to complete any documentation and to take any other action to recover from my credit or debit card issuer all amounts due by me pursuant to this Agreement, including but not limited to those outline in section 15, Rental and other charges.,
ii. I will not dispute my liability to Plumtree Motorhome Hire for any amount due under this agreement and I shall indemnify and keep indemnified Plumtree Motorhome Hire against any loss incurred (including legal costs) by reason of notifying my credit or debit card issuer of such dispute.
iii. security payment, which will be cancelled within 7 days after the completion of the Rental Period, as per clause 17, Security deposit, I agree that Plumtree Motorhome Hire is entitled to recover payment from my credit or debit card issuer pursuant to clause 31, section b, sub-section i & ii, in respect of any amounts due which were not known at the time of cancelling the open security payment.
c) I acknowledge that all transactions under this agreement are conducted in Pounds Sterling. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against my credit or debit card and the amount refunded within 7 days after the expiration of the rental period. I release Plumtree Motorhome Hire from any liability for such variation.
32. Payment of Charges:
Joint and Several Liability All charges and expenses payable by me under this Agreement are due on demand by Plumtree Motorhome Hire. If I do not pay all charges when on time, I agree to pay interest at 1.5% per month above the base rate as publish by HSBC on the outstanding balance and any additional costs incurred by Plumtree Motorhome Hire, including reasonable legal fees to recover the outstanding money owed. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement.
33. Terminating the Agreement:
I acknowledge that Plumtree Motorhome Hire may terminate this Agreement and repossess the Vehicle at any time, without notification to me, and that I will pay the reasonable costs of repossessing the Vehicle, including towing charges if;
a) I am in breach of any term of this Agreement;
b) I have obtained the Vehicle through fraud or misrepresentation;
c) Any statement, representation or warranty made by the customer in respect to himself or additional drivers is incorrect.
d) The Vehicle appears to be abandoned,
e) The Vehicle is not returned on the agreed return date or Plumtree Motorhome Hire reasonably believes that the Vehicle will not be returned on the agreed return date;
f) Plumtree Motorhome Hire considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger. I understand that in the event of such termination or repossession, I have no right to a refund of any part of the rental charges or the Security Deposit
34. Release and Indemnity of Plumtree Motorhome Hire:
a) Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, I release Plumtree Motorhome Hire, its employees and agents, from any liability to me (regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:
i. Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose;
ii. Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Plumtree Motorhome Hire premises or recovered or handled by Plumtree Motorhome Hire.
b) Subject to any insurance arrangements agreed with Plumtree Motorhome Hire, I hereby indemnify and shall keep indemnified Plumtree Motorhome Hire, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.
Any changes to this agreement must be in writing and must be signed on behalf of Plumtree Motorhome Hire and by me.
36. Force Majeure:
We will make every effort to ensure that the reserved Motorhome is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable Motorhome is not available our liability is limited to the refunds of all monies paid by you.
37. My Warranties:
I warrant that all information supplied by me to Plumtree Motorhome Hire in connection with this agreement is true.
38. Proper Law:
This agreement shall be governed by the law of Great Britain in which this agreement was signed.
39. Data Protection Act:
The information that you have provided to Plumtree Motorhome Hire will be used to fulfil this contract placed with us. We will not pass this information onto any other organisation outside this company other than to our insurer.
40. Entire Agreement:
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. Plumtree Motorhome Hire reserves the right to add or amend the vehicle specifications and rental charges without prior notice. This agreement does not affect your statuary rights under civil law.
By signing this Rental Agreement you agree that you have read and accepted the above Terms and Conditions above and agree that they form a legally binding contract between yourself and Plumtree Motorhome Hire
Collision Damage Waiver explained: Yes / No
Collision Damage Waiver taken out by hirer: Yes / No
Name of Insured Driver/ Hirer:
Address Of Hirer:
The hirer agrees to take on the hire of the vehicle subject to the terms and conditions contained herein, I herby acknowledge during the currency of the hire agreement I shall be liable foe any offence for all fixed penalty notices, including tolls under the Road Traffic Offenders act 1991, including any parking / excess parking notices.
Signature Of Hirer: